Refund and Returns Policy

At Wight Shutter Photography, each product is handmade with care and attention to detail. Because of this, every item is unique and may have slight variations in colour, texture, finish, grain, or appearance. These natural variations are a normal part of the handmade process and should not be considered faults.

Handmade & Bespoke Products

As each product is individually handmade, no two items will be exactly the same. Small differences between the product you receive and photographs or examples shown on our website may occur.

Where a product is made specifically to your requirements or is personalised, we are unable to accept returns or offer refunds simply because you have changed your mind, unless the product is faulty or does not match the agreed description.

Damaged or Faulty Items

We take great care when making and packaging your order. If your item arrives damaged, faulty, or is not as described, please contact us as soon as possible after receiving your order.

Please provide photographs of the item and its packaging where appropriate, so that we can assess the issue and arrange a suitable resolution. Depending on the circumstances, this may include a repair, replacement, or refund.

Change of Mind

For standard, non-personalised products, you may have rights to cancel your order under UK consumer law. Any applicable cancellation or return period will be explained at the time of purchase.

Returned items must be in their original condition and adequately packaged. The cost of returning an item may be the customer’s responsibility where permitted by law.

Exclusions

We cannot accept responsibility for damage caused by misuse, accidental damage, improper storage, normal wear and tear, or failure to follow any care instructions supplied with the product.

Minor variations resulting from the handmade nature of our products are not considered defects.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Where a refund has been agreed, it will normally be issued using the original payment method. Refunds will be processed within a reasonable timeframe after the return or issue has been assessed.

Nothing in this policy affects your statutory rights under UK consumer law.

If you have any questions regarding a return, refund, or your order, please contact Wight Shutter Photography and we will be happy to help.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.